Eligible requests
As part of our service, A request may be considered only when an item arrives damaged, defective, incorrect or materially different from its product description. Contact us within 30 days after delivery. This is not a change-of-mind or no-reason return policy. The same standard applies throughout the service.
Evidence and authorization
For an orderly process, Send the order number, ordering email, a clear description and photographs or video that show the issue. Do not mail anything back unless we first authorize the return and provide instructions; unauthorized parcels may not be accepted or reimbursed. We may ask for reasonable details before acting.
Review, replacement and refund
For clarity, We review the order record and evidence before deciding whether a replacement, refund or other resolution is appropriate. Approved refunds go to the original payment method, subject to processor timing. Replacements depend on stock and may require the original item to be returned. Timing can vary when outside providers are involved.
Contact
Email: vanhbinh57330@gmail.com
Mailing address: 857 N Main St, Ann Arbor, MI, 48104, United States
Phone: (564) 569-4139